Privacy Policy

Smooth Move Pro (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

Personal Info: Name, email, phone, address, feedback
Technical Data: IP address, browser type, pages visited
Payment Info: Processed securely through third-party providers

2. How We Use Your Information

To provide and manage our moving services
To respond to customer inquiries
To improve our website and services
To send service updates or marketing offers (only with consent)

3. Sharing of Information

We do not sell or rent your personal data. We only share it with:

Service providers (e.g., Google Analytics, Stripe)
Employees or subcontractors directly involved in your service
Legal authorities when required by law

4. Your Rights & Security

We use SSL encryption and secure hosting to protect your data. You may request access to or deletion of your data at any time.

5. Cookies

We use cookies to improve website performance and analytics. You may control cookie usage through your browser settings.

6. Updates

We may update this Privacy Policy. Updates will be posted on this page with the new effective date.

Terms & Conditions

Effective Date: [Insert Date]

By using our website or booking services with Smooth Move Pro, you agree to the following Terms & Conditions:

1. Scope of Services

We provide local and long-distance moving, packing, loading/unloading, and optional cleaning services. Bookings are subject to availability.

2. Bookings, Payments & Cancellations

Hourly Rate: $200/hour (2-hour minimum)
Payment is due upon service completion unless otherwise arranged
Cancellations made within 24 hours are subject to a $100 cancellation fee

3. Additional Charges

Overtime billed in 15-minute increments
Extra charges may apply for stairs, heavy items, or complex moves

4. Liability & Damages

We are not liable for items packed by the customer
Damage claims must be submitted within 48 hours
Standard coverage: $0.60 per pound per item unless upgraded

5. Refusal of Service

We reserve the right to refuse service if conditions are unsafe
No illegal or hazardous materials permitted

6. Cleaning Services

$125/hour for move-out/move-in cleanings
$100/hour for recurring cleanings
We are not responsible for inspection failures unless agreed in writing

7. Dispute Resolution

We aim to resolve issues through customer support. Unresolved disputes are governed by Illinois state law and will be handled in local jurisdiction.

8. Contact Information

Email: smoothmovepros@gmail.com
Phone: 779-475-3056
Website: https://smoothmovepro.org

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